Return Policy for New Horizons Tree Service

At New Horizons Tree Service, your satisfaction is our priority. If you need to return a product, we have a straightforward policy to ensure a smooth process:

• Condition of Returned Items: Items must be unused and in perfect condition for a return. We accept returns only for items that remain unaltered and undamaged after purchase.

• Original Packaging: Please return items in their original packaging. Any labels or price tags added after purchase should be carefully removed without damaging the packaging.

• Return Time Frame: You have 30 days from the date of purchase to return an item. Returns initiated after this period may not be eligible for a refund.

• Buyer’s Responsibility for Postage: The buyer is responsible for all postage costs for returning the item. We recommend using a trackable shipping service for the secure return of your item.

• Refund Process: Once we receive and inspect the returned item, we will process your refund. Please allow up to 7 days for the refund to be credited back to your original method of payment.

Shipping Policy for New Horizons Tree Service (Domestic USA Only)

Shipping within the USA:

• Carrier: All orders within the United States are shipped via the United States Postal Service (USPS).
• Delivery Time: Typical delivery time ranges from 3-7 business days, depending on your location.
• Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total cost will be displayed at checkout.
• Tracking Information: A tracking number will be provided once your order is shipped, so you can monitor your package’s delivery status.
• Packaging: We ensure secure packaging of all items to prevent damage during transit.

Note on International Customs for Seed Shipments:

While we currently only ship within the USA, it's important for customers to be aware that international shipping of seeds often involves strict customs regulations. Different countries have specific rules and restrictions regarding the import of seeds and plant materials to prevent the spread of pests and diseases and to protect local ecosystems.

If you plan to take or send seeds internationally, it's crucial to check the customs regulations of the destination country. Failure to comply with these regulations can result in the confiscation of seeds, fines, or other penalties. We recommend consulting with the relevant authorities or customs offices before attempting to ship seeds internationally.

For further information or any questions about our shipping policies, please feel free to contact us.

Contact Information info@newhorizonstreeservices.com